Support

Enter your email and we send you a one-time code — no password to remember. On iPhone you can also use Continue with Apple, and on any device Continue with Google. Your data follows your account, so use the same sign-in method on a new phone.

• Check the Spam, Junk or Promotions folder.
• Make sure the email address is typed correctly.
• Wait a minute, then tap Resend code. Only the newest code works.
• Still nothing? Email us from that address and we will look into it.

Go to Profile → Language. Gutrix AI is available in 21 languages, and the AI coach answers in the language you choose.

Gutrix AI offers two monthly subscriptions:

• Gutrix Pro — US$9.99 per month
• Gutrix Max — US$19.99 per month, with higher allowances

Prices are shown in your local currency in the app before you buy and may differ by country. Payment is charged to your Apple ID or Google Play account. Subscriptions renew automatically every month unless cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before it ends.

iPhone / iPad: open Settings → your name → Subscriptions → Gutrix AI → Cancel Subscription.

Android: open the Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Gutrix AI → Cancel subscription, or go straight to play.google.com/store/account/subscriptions.

You keep access until the end of the period you already paid for. Deleting the app or your Gutrix account does not cancel a subscription — cancel it in your store account first.

Open Profile → Subscription and tap Restore purchases, signed in to the same Apple ID or Google account you paid with. If it still doesn't update, email us with the date of purchase and the store receipt or order number (a screenshot is fine).

Payments are processed by Apple and Google, so refunds are requested from them:

• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

Go to Profile → My limits. It lists every allowance on your plan — AI coach messages, photo scans, voice minutes, plans and recipes and more — with how much you have used and when it resets.

Only you. Every record is tied to your account and protected in the database itself, so another account cannot read it. When you use the AI coach, a meal scan or a lab analysis, the relevant content is processed by our AI provider to produce the answer and is not used to train their models. Full details are in the Privacy Policy.

Go to Profile → Privacy & data → Export my data and choose a period. You get a PDF report you can keep or share with your doctor. Export works even if your subscription has ended.

Go to Profile → Privacy & data → Delete account and confirm. This permanently erases your records and every photo you uploaded. If you no longer have the app, follow the steps at gutrix.health/delete-account.

No. Gutrix AI helps you track your gut health and spot patterns, and its coach gives general guidance. It does not diagnose, treat or replace a doctor. Always talk to a qualified healthcare professional about symptoms, medicines or diet changes.

Seek medical care promptly if you have blood in your stool, black or tarry stool, severe or worsening abdominal pain, persistent vomiting, a high fever, difficulty swallowing, or unexplained weight loss. In an emergency, call your local emergency number.

Voice calls need a signed-in account, an internet connection and microphone access. Allow the microphone in Settings → Gutrix AI (iPhone) or Settings → Apps → Gutrix AI → Permissions (Android), then start the call again.

Allow camera access for Gutrix AI in your device settings. For the best result, photograph the food from above in good light with the whole plate in frame.

Make sure notifications are allowed for Gutrix AI in your device settings, and check that the reminder is switched on in the app. Battery-saver modes can delay notifications on some Android phones.

Check your internet connection, update Gutrix AI to the latest version from the App Store or Google Play, and restart the app. If it keeps happening, use Report a problem above so we can see which screen and device are affected.