Gutrix AI
Privacy Policy
Last updated: 29 August 2026
What we collect
Only what you enter, and what the app needs to work: the meals, symptoms, stool entries, hydration, sleep, stress and mood you log; the photos you choose to upload; your profile details; and your subscription state.
How it is isolated
Every record is bound to your account inside the database with row-level security, not by a filter in the app. Another account cannot read your rows even if it asks for them directly.
AI processing
When you use the AI coach, meal scan, or lab analysis, the relevant content is sent to our AI provider, OpenAI, to produce that answer. It is not used to train third-party models.
Voice calls. A voice call is different from the rest of the app, so it is worth stating plainly: while a call is running, your microphone audio is streamed live from your device to OpenAI’s realtime service, which is what lets the coach answer while you are still speaking. Audio is streamed, not recorded to a file, and we do not keep the audio. A written transcript of the call is saved to your account so the conversation appears in your history, and it is deleted with your account. The microphone is only active while a call is on screen.
How long we keep it
Your records stay until you delete them or delete your account — we do not expire them on a timer, because a gut-health history is only useful over months. Deleting your account erases them immediately; see Deleting your account. Two things outlive the account by design: anonymous, non-identifying counts used to size our AI costs, and records we are required to keep for tax and fraud purposes, such as the fact that a purchase occurred.
Your rights
You can export a complete copy of your data from Privacy & data in the app at any time, including if your subscription has lapsed. Deleting your account removes your records and your uploaded photos, including images held in storage.
Deleting your account
Open the app and go to Profile → Privacy & data → Delete account. If you no longer have the app installed, the same request can be made at gutrix.health/delete-account. Deletion is permanent and removes your records and your uploaded photos, including the images held in storage.
Not medical advice
Gutrix AI provides guidance and pattern-spotting. It does not diagnose and it does not replace your doctor.