Delete your account

Permanent. This page explains exactly what goes and what stays.

What deleting your account does

It is permanent and it is immediate. Everything tied to your account is erased: your meals, symptoms, stool entries, hydration, sleep, stress and mood logs; every photo you uploaded, including the image files themselves in storage; your profile, your gut scores, your streaks and your coach conversations, voice-call transcripts included.

The app erases your uploaded files first and only then removes the account. If any file cannot be erased, the whole deletion is refused and nothing is removed, so you are never left with an account that is gone while its photos are not.

What is not deleted

Two things outlive the account, and neither identifies you: anonymous counts we use to size our AI costs, and the records of a purchase we are required to keep for tax and fraud purposes. A subscription is billed by Apple or Google, not by us — deleting your account does not cancel it. Cancel it in your App Store or Google Play account settings first, or you will keep being charged for an app you no longer have.

Deleting it yourself, in the app

This is the fastest route and it needs nothing from us:

Open Gutrix AI → Profile → Privacy & data → Delete account, then confirm. You are signed out immediately. It is available even if your trial or subscription has ended.

If you no longer have the app

Email gutrixai@gutrix.health from the address you signed up with, and ask for your account to be deleted. Sending it from that address is how we know the request is yours — we will not delete an account on the word of a different address, because that would let anyone erase your history.

We action these within 30 days and reply when it is done.

Questions

What we collect and how it is handled is set out in the Privacy Policy.